Delivering Happiness

You want to learn about the path we took at Zappos to reach more than $1 billion in gross merchandise sales in less than ten years. You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from the mistakes we made at Zappos so your business can avoid them. You want to figure out the right balance of profits, passion, and purpose in business and in life. You want to build a long-term, enduring business and brand. You want to create a stronger company culture, which will make your employees and coworkers happier, increasing engagement and productivity. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits. You want to build something special. You want to find inspiration and happiness in work and in life.

You ran out of firewood for your fireplace. This book makes an excellent fire-starter.